Mastering Skills of Building High Performance Teams

Duration:

  • 2 Days

Delivery methods:

  • Self-discovery and critique
  • Group exploration and facilitator-led discussions
  • Practical exercises
  • Best practice theory exploration

Overview:

A highly engaging training program packed with a plethora of fun activities and games focusing on the key characteristics of high performing teams. The high energy training program will help you equip members of a team with the essential skill set and mind set to be a professional team player in a high performing team in which every individual takes responsibility to be productive, proactive and reliable.

The training program will help you create a more professional, dynamic, effective work team that enjoys the work environment and consistently achieves more.

Course objectives:

By the end of this training course participants will be able to:

  • Understand the key advantages of high performing teams and why companies are firm supporters of the team model
  • List the Ten Characteristics of high performing teams
  • Identify the attitude, skills and knowledge of the perfect team member
  • Explain the Ten Characteristics of high performing team members

Target Audience:

Executives & Managers aiming to enhance their team-building skills with a view of empowering their teams for a more dynamic and effective work environment. 

Course outline:

Module 1: Introduction to teamwork

  • Why companies have teams?
  • Defining a team
  • Are we all pointing in the same direction?
  • Common team goals

Module 2: Characteristics of high performing teams

  • The Ten characteristics of high performing teams
  • “The Kelly affair” – Team communication activity
  • The Three components of trust – Trust exercise
  • Crossing the line together – Cooperative relationships activity

Module 3: High performing team members

  • The Nine team roles
  • Find out your team role – Self-assessment
  • The perfect team member – Activity
  • The Ten characteristics of high performing team members

Module 5: Customer Profile ID

  • Discover a simple model for identifying the customer’s broad characteristics that can be put into practical use in all our conversations
  • Know your own Customer Profile ID preferences and how this will manifest in the way that you communicate
  • Explore verbal clues in identifying a customer’s model of the world
  • Quickly identify and assign a Customer Profile ID
  • Learn how to engage with different Customer Profile ID groups

Module 6: Dealing with Customers Showing Strong Emotions

  • Understand that intensity comes from emotion
  • Explore “What response am I looking for”
  • Develop two different diffusion techniques

Module 7: Basic Negotiation Techniques

  • Understand the elements of negotiation
  • Explore compromising and trading off
  • Discover how to conclude a negotiation

Are you interested to be part of this training?
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