Mastering the Skills of Building
Duration:
- 2 Days
Delivery methods:
- Self-discovery and critique
- Group exploration and facilitator-led discussions
- Practical exercises
- Best practice theory exploration
Overview:
A highly engaging training program packed with a plethora of fun activities and games focusing on the key characteristics of high performing teams. The high energy training program will help you equip members of a team with the essential skill set and mind set to be a professional team player in a high performing team in which every individual takes responsibility to be productive, proactive and reliable.
The training program will help you create a more professional, dynamic, effective work team that enjoys the work environment and consistently achieves more.
Course objectives:
By the end of this training course participants will be able to:
- Understand the key advantages of high performing teams and why companies are firm supporters of the team model
- List the Ten Characteristics of high performing teams
- Identify the attitude, skills and knowledge of the perfect team member
- Explain the Ten Characteristics of high performing team members
Target Audience:
Executives & Managers aiming to enhance their team-building skills with a view of empowering their teams for a more dynamic and effective work environment.
Course outline:
Module 1: Introduction to teamwork
- Why companies have teams?
- Defining a team
- Are we all pointing in the same direction?
- Common team goals
Module 2: Characteristics of high performing teams
- The Ten characteristics of high performing teams
- “The Kelly affair” – Team communication activity
- The Three components of trust – Trust exercise
- Crossing the line together – Cooperative relationships activity
Module 3: High performing team members
- The Nine team roles
- Find out your team role – Self-assessment
- The perfect team member – Activity
- The Ten characteristics of high performing team members
Module 5: Customer Profile ID
- Discover a simple model for identifying the customer’s broad characteristics that can be put into practical use in all our conversations
- Know your own Customer Profile ID preferences and how this will manifest in the way that you communicate
- Explore verbal clues in identifying a customer’s model of the world
- Quickly identify and assign a Customer Profile ID
- Learn how to engage with different Customer Profile ID groups
Module 6: Dealing with Customers Showing Strong Emotions
- Understand that intensity comes from emotion
- Explore “What response am I looking for”
- Develop two different diffusion techniques
Module 7: Basic Negotiation Techniques
- Understand the elements of negotiation
- Explore compromising and trading off
- Discover how to conclude a negotiation
Are you interested to be part of this training?
Get in touch
© 2023 Mindsets For Living. All Rights Reserved | Powered By WebHiper