Mastering Emotional Intelligence for Maximum Results

Duration:

  • 2 Full Days

Delivery methods:

  • Self-discovery and critique
  • Group exploration and facilitator-led discussions
  • Practical exercises
  • Best practice theory exploration

Overview:

Through a series of hands-on activities and key emotional and social intelligence concepts and practices, this two-days training program will help participants improve their emotional and social intelligence skills enabling them to use emotional information for themselves and others, integrate this with their thinking for better decision making helping them to more easily get what they want from the immediate business situation, and strategically from their professional & business interactions.

This highly interactive training program will help participants become more balanced in their thinking, feeling, and doing by giving them the essential skill and mindset for proper self-awareness, self-management, self-motivation, and relationship management empowering them with a choice in how they think, feel and act in all relevant business and professional interactions.

Course objectives:

By the end of this training course participants will:

  • Understand what emotional and social intelligence is, and how it can improve their business, professional and personal interactions in any realm of life.
  • Understand the importance of self-awareness and getting in touch and understand their feelings and emotions in developing their emotional and social intelligence skills and how to apply self-awareness in any business interactions.
  • Practice techniques to self-motivate, control emotions, and challenge negative thought patterns.
  • Understand the importance of empathy and developing your social awareness for properly managing business and professional relationships with others (subordinates and superiors) as an emotionally intelligent manager/executive.

Target Audience:

Managers & Executives who wish to improve their results through better use of their emotional and social intelligence skills.

Course outline:

Module 1: An Emotional & Social Intelligence Primer

  • Opening activity – Importance of emotional & social intelligence in decision making
  • What is emotional & social intelligence?
  • Daniel Goleman’s Emotional Intelligence Framework
  • How Emotionally Intelligent are you? – Self-Assessment

Module 2: Self-Awareness

  • Emotional Intelligence and Knowing yourself
  • Feelings, Moods, and Emotions and how they affect the decision-making
  • The Language of Emotions
  • Knowing your strengths and weaknesses as the hallmark of a prudent manager

Module 3: Self-Management

  • “Manage This” – Activity – Creating positive brain connections
  • Strategies/techniques for effectively regulating your emotions
  • Lessons from the wizard of Oz
  • Self-Management techniques

Module 4: Self-Motivation

  • What motivates us? – Activity
  • Setting goals and having a plan as a motivator
  • Finding Intrinsic Motivation
  • Getting in “The Flow”

Module 5: Empathy

  • What is Empathy?
  • Empathy and sensing what others feel – skill practice activity
  • Emotional intelligence in Conflict Resolution
  • Active empathetic listening as a hallmark of effective leadership

Module 6: Relationship Management in Business/Professional Interactions

  • Getting the change, you want – Practice activities (Push/Pull, Change plan)
  • The building blocks for managing business & professional relationships
  • Emotional & Social Intelligence in Leadership

Module 7: Emotional & Social Intelligence in Decision Making

  • Considering rational & emotional factors for enhanced decision making
  • Recognizing and managing biases for unbiased decision making
  • How managing emotions & staying rational is crucial for effective decision making
  • How emotional intelligence improves decision quality and outcomes

Module 8: Resilience & Cultural, Contextual Considerations in Emotional & Social Intelligence

  • Understand resilience in the emotional & social intelligence context
  • Applying emotional & social intelligence in resilience building
  • Understanding diverse emotional expressions
  • Ten habits of emotionally intelligent managers/executives.
  • Ten skills of socially intelligent managers/executives.

Are you interested to be part of this training?
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