Instructor

Mastering Professional Selling Skills for Maximum Results

This two-day extensive sales training program explores the right skill and mind sets for a professional sales person. Many sales people fall into the trap of talking too much. They can’t wait to tell customers about all the features or benefits of their product/service or how great their company is. This is not the best approach to sales. In this class, participants will learn essential sales skills, from controlling the conversation and asking the right questions to uncovering customer needs and adjusting the message accordingly.

Mastering Influencing & Persuasion Skills for Maximum Results

The sophisticated ability of humans to influence and be influenced by each other is probably one of the key foundations of the evolutionary success of our species. It’s an essential part of human communication and a powerful tool in both the personal and professional lives of people of all sorts. We all need to use the art of influencing others in some aspect of our lives, from finding out your influencing style to practicing specific NLP hypnotic techniques, this program equips you with the skill to change minds and confidently express your views and put your persuasion skills into action.

Mastering Negotiation Skills for Maximum Results

This two day workshop is focused on setting in place principles for the development of robust negotiation skills. it will provide you with tools to promote effective negotiation communications and gives you techniques for turning face-to-face confrontation into side-by-side problem solving.

Mastering Marketing Skills and Strategies for Best Results

Mastering Public Speaking Skills for Maximum Results

Mastering Communication Skills for Customer Service Managers/Staff for Maximum Results

The “Communication Skills for Customer Service Managers and Staff” training program is designed to assist all front-line customer service managers and staff in enhancing their communication skills in order to provide a positive experience for customers. This program consists of seven modules that cover a variety of communication skills, such as having personal energy and passion, proactive customer management, listening and memory skills, acknowledgment and concluding dialogues, customer profiling, managing strong emotions, and negotiation techniques. Participants will develop the skills necessary to manage customer interactions with professionalism and sensitivity through the use of interactive activities and practical techniques.

Mastering Sales Territory Planning

Shifting the Mindset of Bank Tellers from Processors to Sellers for Exponential Results